We respect your right to privacy and are committed to complying with the Privacy Act (The Act) 1988, the Australian Privacy Principles 2014 (APP) and the privacy provisions of all applicable legislation.
The company collects and keeps personal information given to you by us, as well as other information that may be forwarded by other health providers.
When we collect personal information from an individual, we will ensure that we do so in a fair manner and that we let the individual know where and how to contact our organisation. We will only collect information that is necessary for one or more of our functions or activities.
We will advise individuals or the purpose for which their personal information is collected.
If we collect sensitive information (as defined under the Act), we will treat it with the utmost security and confidentiality. We will ensure that it is not collected for any purposes, other than those for which we have obtained the individual’s consent, unless the law requires otherwise, or other exceptional circumstances prevail as described under the Act.
Where an individual chooses not to provide requested information, we will advise that individual of what consequences this non-disclosure may have. For example, withholding certain information may limit our ability to provide relevant offers or services to individuals.
We will only disclose personal information in accordance with the Privacy Act.
This means that personal information may be disclosed:
• For the purposes for which we have advised that we are collecting it, and for related purposes that the individual would reasonably expect,
• Where we have the consent of the individual to do so, firstname.lastname@example.org
• As required by law, or
• Under other circumstances where permitted by law.
In the course of our business activities, we may need to disclose some of your personal information to relevant staff, contractors and related parties on a “need to know” basis.
We may at times use marketing to alert you to newsletters, reminders and promotions. If at any time you do not wish to receive further marketing information, you have the option to ask us not to send it to you. See details in the Contact Us section below.
As a standard practice, we do not give or share any personal information with third parties (except as outlined above), unless they are acting as an intermediary. This would include any third-party organisation involved in the operation, hosting and management of our information technology infrastructure (including our website), for
• Web hosting providers
• IT systems administrators
• Electronic network administration
Unauthorised disclosure or access
As the company is committed to protecting the privacy of individuals. We will view unauthorised disclosure of, or access to, personal information by our employees or contractors, as a serious breach of this policy. Appropriate action (which may include disciplinary or legal action) will be taken in such cases.
If you leave a comment on our site, you may opt in to saving your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. The cookies will last for 1 year.
We will always provide individuals with a nil-cost way of contacting us to register a request to “opt -out” from receiving any product offers.
Access to personal information
Individuals will be able to access their personal information upon request. However, the company may occasionally need to deny access to information in accordance with the exemptions contained in the Act.
Our goal is to protect the personal information collected by the company and its related entities. Personal information will be managed confidentially and securely and destroyed appropriately according to the Act as appropriate.
We will monitor and implement appropriate technical advances or management processes, to safeguard personal information.
We will take all reasonable steps to ensure that the data we collect, use or disclose is accurate, complete and up to date, and has been obtained directly from individuals or other reputable sources.
We will treat your complaint confidentially. We will review your complaint and contact you within a reasonable time.
If we do not resolve your complaint, you may then take your complaint directly to the office of the Australian Information Commissioner (for more information, please see www.oaic.gov.au).
Availability and review of Policy
This policy will be reviewed from time to time and any amendments will be incorporated into the updated policy.